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Privacy Policy

Last Updated: January 30, 2025

Introduction

Mule Works Inc. dba Relay Work protects your privacy across all our services: Relay Work (relaywork.co), Alfred TAV (alfredtav.relaywork.co), and Alfred CC (alfredcc.relaywork.co).

Information We Collect

All Services

• Account information (name, email, password)
• Usage data and analytics
• Technical data (IP, browser, device)

Alfred TAV Specific

• Written content (minimum 3,000 words for style analysis)
• Voice recordings (3 samples, ~20-30 seconds each)
• Content preferences and generation history
• Professional track selection (Marketing, Education, Corporate, Speaking)

Alfred CC Specific

• Communication templates
• Customer interaction logs
• Automation workflows
• Response analytics

How We Use Information

• Provide and improve Services
• Process content through AI
• Generate multi-format outputs (Alfred TAV)
• Automate communications (Alfred CC)
• Send service updates
• Ensure security and compliance

Data Sharing

We NEVER sell your data. We share only with:

• Service Providers: OpenAI, ElevenLabs, AWS, MongoDB
• Legal Requirements: When required by law
• Business Transfers: In case of merger/acquisition

Data Security

• End-to-end encryption
• Secure cloud storage
• Regular security audits
• Voice recordings deleted after processing (Alfred TAV)
• Isolated user data

Your Rights

• Access all your data
• Correct inaccuracies
• Delete account and data
• Export your content
• Opt-out of marketing

Service-Specific Privacy

Alfred TAV

• Voice clones are private to your account
• Content style analysis stays within your account
• Generated content is yours alone

Alfred CC

• Customer data isolated by account
• Communication logs retained per your settings
• Automation data not shared between accounts

International Data

Data may be processed in the US with appropriate safeguards for international users.

Children's Privacy

Services not intended for users under 18.

Changes

We'll notify you of material changes via email.

SMS/Text Messaging Privacy

Program Name: Relay Work SMS Alerts

Information Collected via SMS

When you opt in to receive text messages from Relay Work, we collect:

• Your mobile phone number
• Opt-in consent records and timestamps
• Message delivery and response data
• Opt-out requests

How We Use SMS Data

• Send service-related notifications and updates
• Deliver appointment reminders and confirmations
• Provide requested information about our services
• Process and honor opt-out requests

Message Frequency

Message frequency varies based on your interactions with our services. You may receive up to 10 messages per month.

Costs

Message and data rates may apply. Your carrier's standard messaging rates will apply to messages you send or receive. Check with your mobile carrier for details about your text messaging plan.

Opting Out

You can opt out of SMS messages at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation message, and no further texts will be sent unless you opt in again.

Getting Help

For assistance with our SMS program, reply HELP to any message or contact us at hello@relaywork.co.

SMS Data Sharing

We do not sell, rent, or share your phone number or SMS opt-in data with third parties for their marketing purposes. We may share data with service providers who help us deliver messages (such as our SMS platform provider) under strict confidentiality agreements.

Your privacy is protected across all Relay Work services.