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Frequently Asked Questions

General Questions

What is Relay Work?

Relay Work is the AI division of Mule Works Inc., building autonomous systems that replace labor at scale. We offer multiple AI-powered services including Alfred TAV for content creation and Alfred CC for customer communications.

What services do you offer?

How do I get started?

Visit the specific service you're interested in and start with our free trial. Alfred will guide you through the setup process.

Alfred TAV (Text, Audio, Video) FAQ

What is Alfred TAV?

Alfred TAV transforms your written content into multiple formats—blogs, podcasts, videos, and social media posts—while maintaining your unique voice through AI and voice cloning technology.

Why 3,000 words?

This amount allows Alfred to accurately capture your writing style, vocabulary, and voice patterns for authentic content generation.

How does voice cloning work?

Record 3 short samples (20-30 seconds each) answering Alfred's questions. Our technology creates a digital voice model that sounds like you.

What content tracks are available?

Is my content secure?

Yes. All content is encrypted, never shared, and you retain full ownership.

Alfred CC FAQ

What is Alfred CC?

Alfred CC is our AI-powered customer communication platform that automates support, engagement, and outreach while maintaining your brand voice.

Can it integrate with my existing systems?

Yes, Alfred CC integrates with major CRM, helpdesk, and communication platforms.

Will customers know they're talking to AI?

You control disclosure. We recommend transparency about AI usage.

Technical Questions

What browsers are supported?

All modern browsers: Chrome (recommended), Firefox, Safari, Edge.

Do I need special equipment?

  • Internet connection required
  • Microphone for voice features (Alfred TAV)
  • No special hardware needed

Is there an API?

Yes, the Relay Work API powers all our services and is available for enterprise integration.

Account & Billing

Can I use one account for all services?

Yes, one Relay Work account provides access to all authorized services.

Is there a free trial?

Yes, all services offer free trials to experience full capabilities.

Can I change plans?

Yes, upgrade or downgrade anytime. Changes apply at next billing cycle.

Support

How do I get help?

Email: hello@relaywork.co
We typically respond within 24 hours.

Where do I report issues?

Send bug reports to hello@relaywork.co with:

Can't find your answer? Email hello@relaywork.co